Maintenance and Support
We believe that professional maintenance and support is the right way to reduce software system TCO and ensure useful improvements and optimization steps. This is not only about availability of single units and modules it is about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.
The services delivered by TSoft are designed to meet specific challenges that your software faces:
Services
System Monitoring
24/7 monitoring of your core applications, hardware and overall system performance to ensure system uptime. Support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded.
- Application monitoring
- Server monitoring
- Network and remote connectivity management
- Event log management
- Backup and recovery
Security Audit
Scheduled updates for security patches, spyware removal, antivirus, spam protections and network security help boost your IT system robustness multi-fold.
Application Maintenance
We offer 1st, 2nd and 3rd level support services for applications developed by TSoft or by any third party vendor. Itransition professional services include:
- Issue detection, diagnosis, analysis and solution delivery,
- Workaround provision & hot fixes
- New releases and updates
- Service and feature packs delivery
Application Enhancement
TSoft will professionally develop and implement the new application functionality, which may include transformation, migration, and extension of your current application or legacy system to keep it usable and relevant to actual customer’s needs.
3rd-party Application Takeover
TSoft carries out complete 3rd party application takeover and maintenance.
Handover
Remedy Activities
Maintenance & Support
Flexible Engagement Models
Depending on project-specific characteristics, we propose 3 major engagement models
Fixed Price
Fixed budget and deadline.
TSoft covers all project risks.
Time & Materials
Costs on the basis of man hours actually worked, and can be flexibly adjusted to the changing needs for time and resources.
Dedicated Team
You assemble your team of professionals of required qualification, taking full control over project progress and budget scheme.
