1. Introduction
TSOFT Solutions (“TSOFT,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you visit our website, communicate with us, or use our software products, technology solutions, and professional services.
By using our website or services, you acknowledge the practices described in this policy.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Personal information: Name, email address, telephone number, company name, and other contact details voluntarily provided.
- Business information: Information submitted through inquiries, service requests, business relationships, or contractual engagements.
- Technical information: IP addresses, browser types, device information, operating systems, and diagnostic information.
- Usage information: Information about how visitors interact with our website and applications, where such collection is enabled.
- Service information: Information necessary to deliver, maintain, support, and improve our technology solutions.
We aim to collect only information reasonably necessary for legitimate business purposes.
3. How We Use Information
We may use information to:
- Provide and maintain our products and services.
- Respond to inquiries and communicate with customers.
- Deliver software development, technology consulting, and related services.
- Improve website functionality, reliability, and user experience.
- Maintain operational security and prevent unauthorized activity.
- Manage business relationships and contractual obligations.
- Comply with applicable laws and regulatory requirements.
We do not use personal information for purposes incompatible with those for which it was collected unless permitted by law or supported by appropriate consent.
4. Information Sharing and Disclosure
TSOFT does not sell personal information.
We may share information with trusted technology providers, hosting companies, cloud service providers, and professional advisers when reasonably necessary to operate our business or provide requested services.
We may also disclose information when required by law, legal proceedings, or legitimate regulatory requests.
Where appropriate, we seek to ensure that service providers protect information and use it only for authorized purposes.
5. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, misuse, alteration, disclosure, or loss.
Such measures may include access controls, authentication, encryption, monitoring, and backup procedures, where appropriate to the service.
Although we take security seriously, no method of internet transmission or electronic storage is completely secure.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential functionality, security, and website performance.
Where analytics or other non-essential technologies are used, we will provide any notices and consent mechanisms required by applicable law.
You may manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
7. Third-Party Platforms and Integrations
Our products and services may integrate with third-party technology platforms, including cloud infrastructure, authentication services, payment providers, and data storage systems.
Information processed through these integrations is handled according to applicable agreements, permissions, and privacy requirements.
We encourage users to review the privacy policies of third-party services they choose to use.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business records, fulfill contractual obligations, resolve disputes, and comply with applicable legal requirements.
When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable retention obligations.
9. International Data Processing
Because TSOFT may use technology infrastructure and service providers operating in different countries, information may be processed or stored outside your country of residence.
Where applicable, we take reasonable measures to protect information transferred across jurisdictions in accordance with relevant legal requirements.
10. Your Privacy Rights
Depending on your jurisdiction and applicable law, you may have rights to:
- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent where processing is based on consent, subject to legal restrictions.
- Request deletion of personal information where permitted.
- Raise concerns regarding how your information is handled.
To exercise applicable privacy rights, please contact us using the information below.
11. Children's Privacy
Our general corporate website and professional services are not directed toward children.
We do not knowingly collect personal information from children through our corporate website without an appropriate legal basis or required authorization.
12. External Websites
Our website may contain links to external websites operated by third parties.
TSOFT is not responsible for the privacy practices or content of independently operated websites. We recommend reviewing their respective privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, technology, legal obligations, or privacy practices.
Updates will be published on this page, together with a revised effective date where appropriate.
14. Contact Information
For questions, privacy requests, or concerns regarding this Privacy Policy, please contact:
TSOFT Solutions
Website: https://tsoft.ca/
General inquiries: info@tsoft.ca
Privacy inquiries: privacy@tsoft.ca
We will review privacy inquiries and respond in accordance with applicable legal requirements.